Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 12816
VM0012816Goldmember12816@example.test · +601110012816 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted Out
Points Balance
3,734
Current loyalty balance
Lifetime Spend
RM 4,668
Across 27 visits
Total Visits
27
Since 2025-04-02
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,734 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 16
Outlet purchase
2026-07-02 · Member activity · RM 112.50
App session
2026-06-20 · OPLUMO Outlet 16
Points credited
2026-06-08 · Member activity · RM 127.50
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 16
Outlet purchase
2026-05-15 · Member activity · RM 142.50
Points credited
2026-05-03 · OPLUMO Outlet 16
Outlet purchase
2026-04-21 · Member activity · RM 157.50