Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12805
VM0012805Goldmember12805@example.test · +601110012805 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,102
Current loyalty balance
Lifetime Spend
RM 5,128
Across 38 visits
Total Visits
38
Since 2024-07-21
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,102 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 5
Outlet purchase
2026-05-06 · Member activity · RM 87.75
App session
2026-04-24 · OPLUMO Outlet 5
Points credited
2026-04-12 · Member activity · RM 99.45
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 5
Outlet purchase
2026-03-19 · Member activity · RM 111.15
Points credited
2026-03-07 · OPLUMO Outlet 5
Outlet purchase
2026-02-23 · Member activity · RM 122.85