Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00128
VM0000128Silvermember128@example.test · +601110000128 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,682
Current loyalty balance
Lifetime Spend
RM 2,103
Across 22 visits
Total Visits
22
Since 2025-05-12
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
137d
2026-05-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,682 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 10
Outlet purchase
2026-05-13 · Member activity · RM 90.75
App session
2026-05-01 · OPLUMO Outlet 10
Points credited
2026-04-19 · Member activity · RM 102.85
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 10
Outlet purchase
2026-03-26 · Member activity · RM 114.95
Points credited
2026-03-14 · OPLUMO Outlet 10
Outlet purchase
2026-03-02 · Member activity · RM 127.05