Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 12788
VM0012788Goldmember12788@example.test · +601110012788 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,628
Current loyalty balance
Lifetime Spend
RM 3,286
Across 28 visits
Total Visits
28
Since 2025-03-06
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
96d
2026-07-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,628 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 5
Outlet purchase
2026-06-23 · Member activity · RM 78.00
App session
2026-06-11 · OPLUMO Outlet 5
Points credited
2026-05-30 · Member activity · RM 88.40
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 5
Outlet purchase
2026-05-06 · Member activity · RM 98.80
Points credited
2026-04-24 · OPLUMO Outlet 5
Outlet purchase
2026-04-12 · Member activity · RM 109.20