Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12781
VM0012781Goldmember12781@example.test · +601110012781 · Preferred outlet: OPLUMO Outlet 15
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,503
Current loyalty balance
Lifetime Spend
RM 3,130
Across 28 visits
Total Visits
28
Since 2025-04-01
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
70d
2026-07-31
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,503 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 15
Outlet purchase
2026-07-19 · Member activity · RM 69.75
App session
2026-07-07 · OPLUMO Outlet 15
Points credited
2026-06-25 · Member activity · RM 79.05
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 15
Outlet purchase
2026-06-01 · Member activity · RM 88.35
Points credited
2026-05-20 · OPLUMO Outlet 15
Outlet purchase
2026-05-08 · Member activity · RM 97.65