Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 12760
VM0012760Membermember12760@example.test · +601110012760 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
666
Current loyalty balance
Lifetime Spend
RM 834
Across 7 visits
Total Visits
7
Since 2026-04-05
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
79d
2026-07-22
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
666 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 11
Outlet purchase
2026-07-10 · Member activity · RM 81.00
App session
2026-06-28 · OPLUMO Outlet 11
Points credited
2026-06-16 · Member activity · RM 91.80
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 11
Outlet purchase
2026-05-23 · Member activity · RM 102.60
Points credited
2026-05-11 · OPLUMO Outlet 11
Outlet purchase
2026-04-29 · Member activity · RM 113.40