Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12721
VM0012721Silvermember12721@example.test · +601110012721 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,336
Current loyalty balance
Lifetime Spend
RM 1,671
Across 32 visits
Total Visits
32
Since 2025-01-10
Average Order Value
RM 52
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
79d
2026-07-22
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,336 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 6
Outlet purchase
2026-07-10 · Member activity · RM 39.00
App session
2026-06-28 · OPLUMO Outlet 6
Points credited
2026-06-16 · Member activity · RM 44.20
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 6
Outlet purchase
2026-05-23 · Member activity · RM 49.40
Points credited
2026-05-11 · OPLUMO Outlet 6
Outlet purchase
2026-04-29 · Member activity · RM 54.60