Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00127
VM0000127Membermember127@example.test · +601110000127 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
345
Current loyalty balance
Lifetime Spend
RM 432
Across 4 visits
Total Visits
4
Since 2026-06-24
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
53d
2026-08-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
345 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 9
Outlet purchase
2026-08-05 · Member activity · RM 69.75
App session
2026-07-24 · OPLUMO Outlet 9
Points credited
2026-07-12 · Member activity · RM 79.05
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 9
Outlet purchase
2026-06-18 · Member activity · RM 88.35
Points credited
2026-06-06 · OPLUMO Outlet 9
Outlet purchase
2026-05-25 · Member activity · RM 97.65