Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 12676
VM0012676Membermember12676@example.test · +601110012676 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
189
Current loyalty balance
Lifetime Spend
RM 237
Across 3 visits
Total Visits
3
Since 2026-03-10
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
177d
2026-04-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
189 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 12
Outlet purchase
2026-04-03 · Member activity · RM 66.00
App session
2026-03-22 · OPLUMO Outlet 12
Points credited
2026-03-10 · Member activity · RM 74.80
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 12
Outlet purchase
2026-02-14 · Member activity · RM 83.60
Points credited
2026-02-02 · OPLUMO Outlet 12
Outlet purchase
2026-01-21 · Member activity · RM 92.40