Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 12665
VM0012665Membermember12665@example.test · +601110012665 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
293
Current loyalty balance
Lifetime Spend
RM 367
Across 11 visits
Total Visits
11
Since 2026-02-19
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
293 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 1
Outlet purchase
2026-08-06 · Member activity · RM 26.25
App session
2026-07-25 · OPLUMO Outlet 1
Points credited
2026-07-13 · Member activity · RM 29.75
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 1
Outlet purchase
2026-06-19 · Member activity · RM 33.25
Points credited
2026-06-07 · OPLUMO Outlet 1
Outlet purchase
2026-05-26 · Member activity · RM 36.75