Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12655
VM0012655Silvermember12655@example.test · +601110012655 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,082
Current loyalty balance
Lifetime Spend
RM 2,603
Across 19 visits
Total Visits
19
Since 2025-10-29
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
21d
2026-09-18
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,082 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-18 · OPLUMO Outlet 8
Outlet purchase
2026-09-06 · Member activity · RM 99.00
App session
2026-08-25 · OPLUMO Outlet 8
Points credited
2026-08-13 · Member activity · RM 112.20
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 8
Outlet purchase
2026-07-20 · Member activity · RM 125.40
Points credited
2026-07-08 · OPLUMO Outlet 8
Outlet purchase
2026-06-26 · Member activity · RM 138.60