Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01264
VM0001264Goldmember1264@example.test · +601110001264 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
4,285
Current loyalty balance
Lifetime Spend
RM 5,357
Across 42 visits
Total Visits
42
Since 2024-04-15
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
169d
2026-04-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,285 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 7
Outlet purchase
2026-04-11 · Member activity · RM 126.75
App session
2026-03-30 · OPLUMO Outlet 7
Points credited
2026-03-18 · Member activity · RM 143.65
Win-back campaign delivered
2026-03-06 · OPLUMO Outlet 7
Outlet purchase
2026-02-22 · Member activity · RM 160.55
Points credited
2026-02-10 · OPLUMO Outlet 7
Outlet purchase
2026-01-29 · Member activity · RM 177.45