Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12625
VM0012625Silvermember12625@example.test · +601110012625 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
1,619
Current loyalty balance
Lifetime Spend
RM 2,024
Across 41 visits
Total Visits
41
Since 2024-04-28
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,619 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 12
Outlet purchase
2026-04-06 · Member activity · RM 42.75
App session
2026-03-25 · OPLUMO Outlet 12
Points credited
2026-03-13 · Member activity · RM 48.45
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 12
Outlet purchase
2026-02-17 · Member activity · RM 54.15
Points credited
2026-02-05 · OPLUMO Outlet 12
Outlet purchase
2026-01-24 · Member activity · RM 59.85