Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 12620
VM0012620Membermember12620@example.test · +601110012620 · Preferred outlet: OPLUMO Outlet 7
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
474
Current loyalty balance
Lifetime Spend
RM 593
Across 12 visits
Total Visits
12
Since 2025-11-09
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
136d
2026-05-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
474 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 7
Outlet purchase
2026-05-14 · Member activity · RM 45.75
App session
2026-05-02 · OPLUMO Outlet 7
Points credited
2026-04-20 · Member activity · RM 51.85
Win-back campaign delivered
2026-04-08 · OPLUMO Outlet 7
Outlet purchase
2026-03-27 · Member activity · RM 57.95
Points credited
2026-03-15 · OPLUMO Outlet 7
Outlet purchase
2026-03-03 · Member activity · RM 64.05