Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 01261
VM0001261Membermember1261@example.test · +601110001261 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted In
Points Balance
51
Current loyalty balance
Lifetime Spend
RM 65
Across 3 visits
Total Visits
3
Since 2026-06-11
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
84d
2026-07-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
51 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 4
Outlet purchase
2026-07-05 · Member activity · RM 21.00
App session
2026-06-23 · OPLUMO Outlet 4
Points credited
2026-06-11 · Member activity · RM 23.80
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 4
Outlet purchase
2026-05-18 · Member activity · RM 26.60
Points credited
2026-05-06 · OPLUMO Outlet 4
Outlet purchase
2026-04-24 · Member activity · RM 29.40