Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 12572
VM0012572Silvermember12572@example.test · +601110012572 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,267
Current loyalty balance
Lifetime Spend
RM 2,835
Across 39 visits
Total Visits
39
Since 2024-09-15
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
70d
2026-07-31
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,267 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 10
Outlet purchase
2026-07-19 · Member activity · RM 51.75
App session
2026-07-07 · OPLUMO Outlet 10
Points credited
2026-06-25 · Member activity · RM 58.65
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 10
Outlet purchase
2026-06-01 · Member activity · RM 65.55
Points credited
2026-05-20 · OPLUMO Outlet 10
Outlet purchase
2026-05-08 · Member activity · RM 72.45