Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12553
VM0012553Goldmember12553@example.test · +601110012553 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted In
Points Balance
4,544
Current loyalty balance
Lifetime Spend
RM 5,680
Across 39 visits
Total Visits
39
Since 2024-06-27
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
150d
2026-05-12
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,544 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 8
Outlet purchase
2026-04-30 · Member activity · RM 102.75
App session
2026-04-18 · OPLUMO Outlet 8
Points credited
2026-04-06 · Member activity · RM 116.45
Win-back campaign delivered
2026-03-25 · OPLUMO Outlet 8
Outlet purchase
2026-03-13 · Member activity · RM 130.15
Points credited
2026-03-01 · OPLUMO Outlet 8
Outlet purchase
2026-02-17 · Member activity · RM 143.85