Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 12548
VM0012548Silvermember12548@example.test · +601110012548 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,641
Current loyalty balance
Lifetime Spend
RM 2,052
Across 19 visits
Total Visits
19
Since 2025-08-24
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,641 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 3
Outlet purchase
2026-07-02 · Member activity · RM 87.75
App session
2026-06-20 · OPLUMO Outlet 3
Points credited
2026-06-08 · Member activity · RM 99.45
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 3
Outlet purchase
2026-05-15 · Member activity · RM 111.15
Points credited
2026-05-03 · OPLUMO Outlet 3
Outlet purchase
2026-04-21 · Member activity · RM 122.85