Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 12512
VM0012512Silvermember12512@example.test · +601110012512 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
1,425
Current loyalty balance
Lifetime Spend
RM 1,782
Across 32 visits
Total Visits
32
Since 2025-02-20
Average Order Value
RM 49
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
38d
2026-09-01
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,425 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-01 · OPLUMO Outlet 1
Outlet purchase
2026-08-20 · Member activity · RM 36.75
App session
2026-08-08 · OPLUMO Outlet 1
Points credited
2026-07-27 · Member activity · RM 41.65
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 1
Outlet purchase
2026-07-03 · Member activity · RM 46.55
Points credited
2026-06-21 · OPLUMO Outlet 1
Outlet purchase
2026-06-09 · Member activity · RM 51.45