Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12505
VM0012505Silvermember12505@example.test · +601110012505 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted In
Points Balance
2,086
Current loyalty balance
Lifetime Spend
RM 2,608
Across 16 visits
Total Visits
16
Since 2025-11-01
Average Order Value
RM 179
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
72d
2026-07-29
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,086 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 11
Outlet purchase
2026-07-17 · Member activity · RM 134.25
App session
2026-07-05 · OPLUMO Outlet 11
Points credited
2026-06-23 · Member activity · RM 152.15
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 11
Outlet purchase
2026-05-30 · Member activity · RM 170.05
Points credited
2026-05-18 · OPLUMO Outlet 11
Outlet purchase
2026-05-06 · Member activity · RM 187.95