Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 12497
VM0012497Membermember12497@example.test · +601110012497 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
245
Current loyalty balance
Lifetime Spend
RM 306
Across 9 visits
Total Visits
9
Since 2026-02-05
Average Order Value
RM 42
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
102d
2026-06-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
245 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 3
Outlet purchase
2026-06-17 · Member activity · RM 31.50
App session
2026-06-05 · OPLUMO Outlet 3
Points credited
2026-05-24 · Member activity · RM 35.70
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 3
Outlet purchase
2026-04-30 · Member activity · RM 39.90
Points credited
2026-04-18 · OPLUMO Outlet 3
Outlet purchase
2026-04-06 · Member activity · RM 44.10