Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 12470
VM0012470Membermember12470@example.test · +601110012470 · Preferred outlet: OPLUMO Outlet 10
App UserFamily
Consent Status
Opted In
Points Balance
943
Current loyalty balance
Lifetime Spend
RM 1,179
Across 20 visits
Total Visits
20
Since 2025-08-24
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
943 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 10
Outlet purchase
2026-07-20 · Member activity · RM 38.25
App session
2026-07-08 · OPLUMO Outlet 10
Points credited
2026-06-26 · Member activity · RM 43.35
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 10
Outlet purchase
2026-06-02 · Member activity · RM 48.45
Points credited
2026-05-21 · OPLUMO Outlet 10
Outlet purchase
2026-05-09 · Member activity · RM 53.55