Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12469
VM0012469Silvermember12469@example.test · +601110012469 · Preferred outlet: OPLUMO Outlet 9
New JoinerHigh Value
Consent Status
Opted In
Points Balance
992
Current loyalty balance
Lifetime Spend
RM 1,241
Across 33 visits
Total Visits
33
Since 2025-01-12
Average Order Value
RM 34
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
59d
2026-08-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
992 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 9
Outlet purchase
2026-07-30 · Member activity · RM 25.50
App session
2026-07-18 · OPLUMO Outlet 9
Points credited
2026-07-06 · Member activity · RM 28.90
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 9
Outlet purchase
2026-06-12 · Member activity · RM 32.30
Points credited
2026-05-31 · OPLUMO Outlet 9
Outlet purchase
2026-05-19 · Member activity · RM 35.70