Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12409
VM0012409Silvermember12409@example.test · +601110012409 · Preferred outlet: OPLUMO Outlet 17
FamilyDelivery
Consent Status
Opted In
Points Balance
2,334
Current loyalty balance
Lifetime Spend
RM 2,918
Across 17 visits
Total Visits
17
Since 2025-09-28
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
88d
2026-07-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,334 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-13 · OPLUMO Outlet 17
Outlet purchase
2026-07-01 · Member activity · RM 132.00
App session
2026-06-19 · OPLUMO Outlet 17
Points credited
2026-06-07 · Member activity · RM 149.60
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 17
Outlet purchase
2026-05-14 · Member activity · RM 167.20
Points credited
2026-05-02 · OPLUMO Outlet 17
Outlet purchase
2026-04-20 · Member activity · RM 184.80