Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12403
VM0012403Membermember12403@example.test · +601110012403 · Preferred outlet: OPLUMO Outlet 11
WeekendApp User
Consent Status
Opted In
Points Balance
187
Current loyalty balance
Lifetime Spend
RM 235
Across 4 visits
Total Visits
4
Since 2026-05-22
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
86d
2026-07-15
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
187 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 11
Outlet purchase
2026-07-03 · Member activity · RM 44.25
App session
2026-06-21 · OPLUMO Outlet 11
Points credited
2026-06-09 · Member activity · RM 50.15
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 11
Outlet purchase
2026-05-16 · Member activity · RM 56.05
Points credited
2026-05-04 · OPLUMO Outlet 11
Outlet purchase
2026-04-22 · Member activity · RM 61.95