Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01240
VM0001240Silvermember1240@example.test · +601110001240 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,080
Current loyalty balance
Lifetime Spend
RM 1,350
Across 9 visits
Total Visits
9
Since 2026-04-10
Average Order Value
RM 172
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
38d
2026-09-01
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,080 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-01 · OPLUMO Outlet 17
Outlet purchase
2026-08-20 · Member activity · RM 129.00
App session
2026-08-08 · OPLUMO Outlet 17
Points credited
2026-07-27 · Member activity · RM 146.20
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 17
Outlet purchase
2026-07-03 · Member activity · RM 163.40
Points credited
2026-06-21 · OPLUMO Outlet 17
Outlet purchase
2026-06-09 · Member activity · RM 180.60