Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 12372
VM0012372Silvermember12372@example.test · +601110012372 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,063
Current loyalty balance
Lifetime Spend
RM 1,330
Across 13 visits
Total Visits
13
Since 2026-01-08
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,063 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 14
Outlet purchase
2026-07-31 · Member activity · RM 97.50
App session
2026-07-19 · OPLUMO Outlet 14
Points credited
2026-07-07 · Member activity · RM 110.50
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 14
Outlet purchase
2026-06-13 · Member activity · RM 123.50
Points credited
2026-06-01 · OPLUMO Outlet 14
Outlet purchase
2026-05-20 · Member activity · RM 136.50