Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 12360
VM0012360Goldmember12360@example.test · +601110012360 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,639
Current loyalty balance
Lifetime Spend
RM 3,299
Across 43 visits
Total Visits
43
Since 2024-07-23
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,639 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 2
Outlet purchase
2026-08-06 · Member activity · RM 55.50
App session
2026-07-25 · OPLUMO Outlet 2
Points credited
2026-07-13 · Member activity · RM 62.90
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 2
Outlet purchase
2026-06-19 · Member activity · RM 70.30
Points credited
2026-06-07 · OPLUMO Outlet 2
Outlet purchase
2026-05-26 · Member activity · RM 77.70