Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 12356
VM0012356Membermember12356@example.test · +601110012356 · Preferred outlet: OPLUMO Outlet 15
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
819
Current loyalty balance
Lifetime Spend
RM 1,024
Across 9 visits
Total Visits
9
Since 2026-03-10
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
69d
2026-08-01
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
819 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 15
Outlet purchase
2026-07-20 · Member activity · RM 73.50
App session
2026-07-08 · OPLUMO Outlet 15
Points credited
2026-06-26 · Member activity · RM 83.30
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 15
Outlet purchase
2026-06-02 · Member activity · RM 93.10
Points credited
2026-05-21 · OPLUMO Outlet 15
Outlet purchase
2026-05-09 · Member activity · RM 102.90