Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 12350
VM0012350Membermember12350@example.test · +601110012350 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted In
Points Balance
862
Current loyalty balance
Lifetime Spend
RM 1,078
Across 7 visits
Total Visits
7
Since 2026-02-21
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
122d
2026-06-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
862 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 9
Outlet purchase
2026-05-28 · Member activity · RM 129.75
App session
2026-05-16 · OPLUMO Outlet 9
Points credited
2026-05-04 · Member activity · RM 147.05
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 9
Outlet purchase
2026-04-10 · Member activity · RM 164.35
Points credited
2026-03-29 · OPLUMO Outlet 9
Outlet purchase
2026-03-17 · Member activity · RM 181.65