Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12319
VM0012319Silvermember12319@example.test · +601110012319 · Preferred outlet: OPLUMO Outlet 12
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,074
Current loyalty balance
Lifetime Spend
RM 2,594
Across 23 visits
Total Visits
23
Since 2025-04-10
Average Order Value
RM 101
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
151d
2026-05-11
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,074 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 12
Outlet purchase
2026-04-29 · Member activity · RM 75.75
App session
2026-04-17 · OPLUMO Outlet 12
Points credited
2026-04-05 · Member activity · RM 85.85
Win-back campaign delivered
2026-03-24 · OPLUMO Outlet 12
Outlet purchase
2026-03-12 · Member activity · RM 95.95
Points credited
2026-02-28 · OPLUMO Outlet 12
Outlet purchase
2026-02-16 · Member activity · RM 106.05