Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 12316
VM0012316Goldmember12316@example.test · +601110012316 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,640
Current loyalty balance
Lifetime Spend
RM 5,801
Across 44 visits
Total Visits
44
Since 2024-06-23
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
64d
2026-08-06
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,640 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 9
Outlet purchase
2026-07-25 · Member activity · RM 87.75
App session
2026-07-13 · OPLUMO Outlet 9
Points credited
2026-07-01 · Member activity · RM 99.45
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 9
Outlet purchase
2026-06-07 · Member activity · RM 111.15
Points credited
2026-05-26 · OPLUMO Outlet 9
Outlet purchase
2026-05-14 · Member activity · RM 122.85