Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12265
VM0012265Goldmember12265@example.test · +601110012265 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
3,622
Current loyalty balance
Lifetime Spend
RM 4,528
Across 37 visits
Total Visits
37
Since 2024-10-28
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
63d
2026-08-07
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,622 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 9
Outlet purchase
2026-07-26 · Member activity · RM 117.00
App session
2026-07-14 · OPLUMO Outlet 9
Points credited
2026-07-02 · Member activity · RM 132.60
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 9
Outlet purchase
2026-06-08 · Member activity · RM 148.20
Points credited
2026-05-27 · OPLUMO Outlet 9
Outlet purchase
2026-05-15 · Member activity · RM 163.80