Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 12260
VM0012260Membermember12260@example.test · +601110012260 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
345
Current loyalty balance
Lifetime Spend
RM 432
Across 12 visits
Total Visits
12
Since 2025-12-16
Average Order Value
RM 31
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
99d
2026-07-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
345 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 4
Outlet purchase
2026-06-20 · Member activity · RM 23.25
App session
2026-06-08 · OPLUMO Outlet 4
Points credited
2026-05-27 · Member activity · RM 26.35
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 4
Outlet purchase
2026-05-03 · Member activity · RM 29.45
Points credited
2026-04-21 · OPLUMO Outlet 4
Outlet purchase
2026-04-09 · Member activity · RM 32.55