Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12235
VM0012235Silvermember12235@example.test · +601110012235 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted In
Points Balance
2,164
Current loyalty balance
Lifetime Spend
RM 2,705
Across 28 visits
Total Visits
28
Since 2025-04-23
Average Order Value
RM 106
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,164 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 13
Outlet purchase
2026-08-10 · Member activity · RM 79.50
App session
2026-07-29 · OPLUMO Outlet 13
Points credited
2026-07-17 · Member activity · RM 90.10
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 13
Outlet purchase
2026-06-23 · Member activity · RM 100.70
Points credited
2026-06-11 · OPLUMO Outlet 13
Outlet purchase
2026-05-30 · Member activity · RM 111.30