Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 12206
VM0012206Membermember12206@example.test · +601110012206 · Preferred outlet: OPLUMO Outlet 1
App UserFamily
Consent Status
Opted In
Points Balance
398
Current loyalty balance
Lifetime Spend
RM 498
Across 10 visits
Total Visits
10
Since 2025-12-10
Average Order Value
RM 62
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
141d
2026-05-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
398 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 1
Outlet purchase
2026-05-09 · Member activity · RM 46.50
App session
2026-04-27 · OPLUMO Outlet 1
Points credited
2026-04-15 · Member activity · RM 52.70
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 1
Outlet purchase
2026-03-22 · Member activity · RM 58.90
Points credited
2026-03-10 · OPLUMO Outlet 1
Outlet purchase
2026-02-26 · Member activity · RM 65.10