Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12205
VM0012205Silvermember12205@example.test · +601110012205 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,614
Current loyalty balance
Lifetime Spend
RM 2,018
Across 45 visits
Total Visits
45
Since 2024-04-30
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
100d
2026-07-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,614 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 17
Outlet purchase
2026-06-19 · Member activity · RM 37.50
App session
2026-06-07 · OPLUMO Outlet 17
Points credited
2026-05-26 · Member activity · RM 42.50
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 17
Outlet purchase
2026-05-02 · Member activity · RM 47.50
Points credited
2026-04-20 · OPLUMO Outlet 17
Outlet purchase
2026-04-08 · Member activity · RM 52.50