Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12133
VM0012133Goldmember12133@example.test · +601110012133 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,026
Current loyalty balance
Lifetime Spend
RM 3,783
Across 18 visits
Total Visits
18
Since 2025-06-19
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
171d
2026-04-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,026 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 13
Outlet purchase
2026-04-09 · Member activity · RM 131.25
App session
2026-03-28 · OPLUMO Outlet 13
Points credited
2026-03-16 · Member activity · RM 148.75
Win-back campaign delivered
2026-03-04 · OPLUMO Outlet 13
Outlet purchase
2026-02-20 · Member activity · RM 166.25
Points credited
2026-02-08 · OPLUMO Outlet 13
Outlet purchase
2026-01-27 · Member activity · RM 183.75