Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 12125
VM0012125Silvermember12125@example.test · +601110012125 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,800
Current loyalty balance
Lifetime Spend
RM 2,250
Across 18 visits
Total Visits
18
Since 2025-11-27
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
10d
2026-09-29
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,800 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-29 · OPLUMO Outlet 5
Outlet purchase
2026-09-17 · Member activity · RM 78.00
App session
2026-09-05 · OPLUMO Outlet 5
Points credited
2026-08-24 · Member activity · RM 88.40
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 5
Outlet purchase
2026-07-31 · Member activity · RM 98.80
Points credited
2026-07-19 · OPLUMO Outlet 5
Outlet purchase
2026-07-07 · Member activity · RM 109.20