Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12115
VM0012115Membermember12115@example.test · +601110012115 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
304
Current loyalty balance
Lifetime Spend
RM 381
Across 6 visits
Total Visits
6
Since 2026-01-13
Average Order Value
RM 83
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
179d
2026-04-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
304 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 12
Outlet purchase
2026-04-01 · Member activity · RM 62.25
App session
2026-03-20 · OPLUMO Outlet 12
Points credited
2026-03-08 · Member activity · RM 70.55
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 12
Outlet purchase
2026-02-12 · Member activity · RM 78.85
Points credited
2026-01-31 · OPLUMO Outlet 12
Outlet purchase
2026-01-19 · Member activity · RM 87.15