Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 12091
VM0012091Silvermember12091@example.test · +601110012091 · Preferred outlet: OPLUMO Outlet 5
WeekendApp User
Consent Status
Opted In
Points Balance
1,029
Current loyalty balance
Lifetime Spend
RM 1,287
Across 9 visits
Total Visits
9
Since 2026-02-11
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
96d
2026-07-05
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,029 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 5
Outlet purchase
2026-06-23 · Member activity · RM 113.25
App session
2026-06-11 · OPLUMO Outlet 5
Points credited
2026-05-30 · Member activity · RM 128.35
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 5
Outlet purchase
2026-05-06 · Member activity · RM 143.45
Points credited
2026-04-24 · OPLUMO Outlet 5
Outlet purchase
2026-04-12 · Member activity · RM 158.55