Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12085
VM0012085Goldmember12085@example.test · +601110012085 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,847
Current loyalty balance
Lifetime Spend
RM 3,559
Across 27 visits
Total Visits
27
Since 2025-05-03
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
56d
2026-08-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,847 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 16
Outlet purchase
2026-08-02 · Member activity · RM 88.50
App session
2026-07-21 · OPLUMO Outlet 16
Points credited
2026-07-09 · Member activity · RM 100.30
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 16
Outlet purchase
2026-06-15 · Member activity · RM 112.10
Points credited
2026-06-03 · OPLUMO Outlet 16
Outlet purchase
2026-05-22 · Member activity · RM 123.90