Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 12070
VM0012070Goldmember12070@example.test · +601110012070 · Preferred outlet: OPLUMO Outlet 1
App UserFamily
Consent Status
Opted In
Points Balance
2,685
Current loyalty balance
Lifetime Spend
RM 3,357
Across 24 visits
Total Visits
24
Since 2025-03-28
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
146d
2026-05-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,685 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 1
Outlet purchase
2026-05-04 · Member activity · RM 102.75
App session
2026-04-22 · OPLUMO Outlet 1
Points credited
2026-04-10 · Member activity · RM 116.45
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 1
Outlet purchase
2026-03-17 · Member activity · RM 130.15
Points credited
2026-03-05 · OPLUMO Outlet 1
Outlet purchase
2026-02-21 · Member activity · RM 143.85