Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 12068
VM0012068Membermember12068@example.test · +601110012068 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
590
Current loyalty balance
Lifetime Spend
RM 738
Across 8 visits
Total Visits
8
Since 2025-12-28
Average Order Value
RM 109
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
159d
2026-05-03
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
590 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 16
Outlet purchase
2026-04-21 · Member activity · RM 81.75
App session
2026-04-09 · OPLUMO Outlet 16
Points credited
2026-03-28 · Member activity · RM 92.65
Win-back campaign delivered
2026-03-16 · OPLUMO Outlet 16
Outlet purchase
2026-03-04 · Member activity · RM 103.55
Points credited
2026-02-20 · OPLUMO Outlet 16
Outlet purchase
2026-02-08 · Member activity · RM 114.45