Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01205
VM0001205Membermember1205@example.test · +601110001205 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
225
Current loyalty balance
Lifetime Spend
RM 282
Across 3 visits
Total Visits
3
Since 2026-04-02
Average Order Value
RM 99
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
154d
2026-05-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
225 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 16
Outlet purchase
2026-04-26 · Member activity · RM 74.25
App session
2026-04-14 · OPLUMO Outlet 16
Points credited
2026-04-02 · Member activity · RM 84.15
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 16
Outlet purchase
2026-03-09 · Member activity · RM 94.05
Points credited
2026-02-25 · OPLUMO Outlet 16
Outlet purchase
2026-02-13 · Member activity · RM 103.95