Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 01202
VM0001202Silvermember1202@example.test · +601110001202 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,182
Current loyalty balance
Lifetime Spend
RM 2,728
Across 23 visits
Total Visits
23
Since 2025-06-22
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
78d
2026-07-23
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,182 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 13
Outlet purchase
2026-07-11 · Member activity · RM 88.50
App session
2026-06-29 · OPLUMO Outlet 13
Points credited
2026-06-17 · Member activity · RM 100.30
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 13
Outlet purchase
2026-05-24 · Member activity · RM 112.10
Points credited
2026-05-12 · OPLUMO Outlet 13
Outlet purchase
2026-04-30 · Member activity · RM 123.90