Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 12013
VM0012013Silvermember12013@example.test · +601110012013 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,547
Current loyalty balance
Lifetime Spend
RM 1,935
Across 13 visits
Total Visits
13
Since 2026-01-14
Average Order Value
RM 152
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
52d
2026-08-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,547 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 12
Outlet purchase
2026-08-06 · Member activity · RM 114.00
App session
2026-07-25 · OPLUMO Outlet 12
Points credited
2026-07-13 · Member activity · RM 129.20
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 12
Outlet purchase
2026-06-19 · Member activity · RM 144.40
Points credited
2026-06-07 · OPLUMO Outlet 12
Outlet purchase
2026-05-26 · Member activity · RM 159.60