Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11983
VM0011983Goldmember11983@example.test · +601110011983 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,762
Current loyalty balance
Lifetime Spend
RM 4,703
Across 35 visits
Total Visits
35
Since 2024-11-23
Average Order Value
RM 122
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,762 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 16
Outlet purchase
2026-07-16 · Member activity · RM 91.50
App session
2026-07-04 · OPLUMO Outlet 16
Points credited
2026-06-22 · Member activity · RM 103.70
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 16
Outlet purchase
2026-05-29 · Member activity · RM 115.90
Points credited
2026-05-17 · OPLUMO Outlet 16
Outlet purchase
2026-05-05 · Member activity · RM 128.10