Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 01198
VM0001198Platinummember1198@example.test · +601110001198 · Preferred outlet: OPLUMO Outlet 9
App UserFamily
Consent Status
Opted Out
Points Balance
6,657
Current loyalty balance
Lifetime Spend
RM 8,322
Across 44 visits
Total Visits
44
Since 2024-06-13
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
74d
2026-07-27
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,657 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 9
Outlet purchase
2026-07-15 · Member activity · RM 121.50
App session
2026-07-03 · OPLUMO Outlet 9
Points credited
2026-06-21 · Member activity · RM 137.70
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 9
Outlet purchase
2026-05-28 · Member activity · RM 153.90
Points credited
2026-05-16 · OPLUMO Outlet 9
Outlet purchase
2026-05-04 · Member activity · RM 170.10