Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 11976
VM0011976Silvermember11976@example.test · +601110011976 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,027
Current loyalty balance
Lifetime Spend
RM 1,284
Across 25 visits
Total Visits
25
Since 2025-06-19
Average Order Value
RM 64
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
45d
2026-08-25
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,027 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 9
Outlet purchase
2026-08-13 · Member activity · RM 48.00
App session
2026-08-01 · OPLUMO Outlet 9
Points credited
2026-07-20 · Member activity · RM 54.40
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 9
Outlet purchase
2026-06-26 · Member activity · RM 60.80
Points credited
2026-06-14 · OPLUMO Outlet 9
Outlet purchase
2026-06-02 · Member activity · RM 67.20